and through the AE Charging Point application released by AutoEnterprise (together, the “Websites” and each, a “Website”). This Policy does not cover information collected or generated from any other website or through any other mobile application, including websites operated by our partners or affiliates and mobile applications released by third parties for operation with our Websites.
This Policy is effective as of January 2016
AutoEnterprise’s Privacy Commitment to You.
Children Under Age 13.
AutoEnterprise strives to protect the online privacy of children. No part of our Website is targeted to attract anyone under 13. We will not knowingly collect or solicit personally identifiable information from or about anyone under the age of 13 without prior parental consent. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without prior parental consent. We rely on parents to supervise the use of our Websites by their children. If a child under 13 has provided the Website with Information, please email AutoEnterprise at [email protected], and we will delete the Information about the child from our files.
What Information Does AutoEnterprise Collect and Generate From You?
We may ask you to provide various Information that is associated with or linkable to your name (“Personally Identifiable Information”). The Personally Identifiable Information we ask you to provide to us may include, by way of example, your name, mailing address, telephone number, mobile telephone number, driver’s license number, birth date, email address, interests, and product or service preferences. If you use a credit or debit card or pay by check for any of our services or products, we may also collect your account number. AutoEnterprise does not collect Personally Identifiable Information through the Websites unless you voluntarily provide us with that Information. Please understand, however, that if you choose not to provide us with certain Personally Identifiable Information, you may not be able to access all of the features of our Websites.
We may ask you to provide Personally Identifiable Information at various times and places on the Websites. By way of example:
Purchases Through the Websites.
You may be presented with the opportunity to purchase various services or products from AutoEnterprise or one of AutoEnterprise’s partners through the Websites. We may also ask you to provide Personally Identifiable Information when you choose to make a purchase through a Website.
The Websites may offer location-based search services to help you identify charger stations within our network. If you use these services, AutoEnterprise may collect and generate additional Information from you. This Information may include your geographic location and the other Information you specify in connection with your search, as well as the charger stations you locate using through your search. The geographic location Information may reveal your exact current location to AutoEnterprise (if, for example, you send AutoEnterprise your GPS coordinates or other precise location information). AutoEnterprise may share your location with third parties as part of these location based services. For example, AutoEnterprise may share your location with a third party to create a map or provide directions to nearby charger stations within our network.
Use of Charger Stations.
If you use any charger station within our network, whether following a location-based search on our Websites or otherwise, we may collect and generate Information from you regarding your use of the charger station. This Information will include, for example, the charger stations you use, the amount and type of services you obtain from each charger station, and other Information regarding your use of our services. We may associate this Information with your account with AutoEnterprise or with other Information you have provided to us. We may use this Information, for example, for use of billing you for your use of the services you obtain from each charger station.
AutoEnterprise may store certain Information, including Personally Identifiable Information, on your mobile device running the AE Charging Point application. Please consult the documentation for your mobile device and/or the website of the manufacturer of your mobile device to determine how to manage the Information stored on your mobile device.
Cookies and Automatic Website Tracking.
The Websites may automatically track certain Information through the use of “cookies,” and other automatic means of tracking your use of our Websites. A “cookie” is a small computer file stored by your web browser on your computer or mobile device. The cookie allows a web server to recognize your computer or mobile device when you visit our Websites and collect Information regarding your usage of our Websites, including the portions of our Websites you click on during your visit. The cookie itself does not contain or collect any Personally Identifiable Information, but we may associate the cookie with your account with AutoEnterprise or with other Personally Identifiable Information you have provided to us. We use Information obtained through cookies and other electronic means of tracking your use of our Websites primarily to improve and update the Websites, for customer service, to offer special promotions, and to collect site-traffic data. We may present this Information to third parties, but we do so only on an aggregated (i.e., non-personally identifiable) basis without identifying you or any other individual user of the Websites. If you do not wish to permit the placement of cookies on your computer, most web browsers have a feature which will allow you to block cookies. However, you should be aware that blocking the placement of cookies may disable or hinder certain Website functionalities.
The Websites may also allow you to choose to personalize certain of the aspects of the Website. When you choose to use these personalization features, AutoEnterprise may collect and store Information about your personal preferences and user settings. We may associate your preferences with your account with AutoEnterprise or with other Personally Identifiable Information you have provided to us. We may use this Information to allow personalization of the Website, to improve and update the Websites, and for customer service.
We may also automatically collect certain Information from you, or generate certain information based on the Personally Identifiable Information you provide to us, that is not associated with or linkable to your name (“Non-Personally Identifiable Information”). The Non-Personally Identifiable Information we collect and generate may include, by way of example, information regarding your use of our Websites and the services we provide through the Websites, as well as the performance of our Websites and services we provide through the Websites during your use. We will own all Non-Personally Identifiable Data we collect or generate and we may store, use, and share that Non-Personally Identifiable Data for any lawful purpose, provided that we maintain the Information only in the form of Non-Personally Identifiable Information and do not attempt to associate or link that Information to your name.
How Does AutoEnterprise Use The Information We Collect From You?
•To complete your purchase transactions
•To provide the services or products you request
•To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions or opportunities that might be of interest to you
•To provide you with information concerning services or products you have purchased
•To improve our services and products, customer service, and overall user experience
•To send you offerings by mail or email
Others With Whom We Share Your Information.
We may share the Information that we collect with the following types of entities:
We may share Information among all AutoEnterprise entities.
We may disclose Information to other companies that help us bring you the products and services we offer. For example, we may work with an outside company to:
(a) manage databases of customer Information;
(b) assist in distributing emails;
(c) to provide location, mapping, and other services through our Websites
(d) assist direct marketing and data collection;
(e) provide data storage;
(f) provide analysis of the data;
(g) provide fraud prevention;
(h) provide other services designed to assist us in maximizing our business potential.
We require that these outside companies agree to keep confidential all Information we share with them and to use the Information only to perform their obligations in our agreements with them.
We may provide Information to carefully selected outside companies when we believe their products or services may be of interest to you.
Compliance with Law.
We may be required to disclose your Information pursuant to lawful requests by law enforcement and government agencies, such as investigations, warrants, subpoenas or court orders. Additionally, AutoEnterprise may share your Information when AutoEnterprise believes it necessary to comply with applicable law, to enforce the terms and conditions applicable to our Websites, or to protect our interests or our rights, property, or safety or the interests, rights, property, or safety of our employees, contractors, affiliates, providers, or customers.
We may participate in third party behavioral-based advertising. This means that AutoEnterprise or a third party may place a cookie on your browser or use other automated means to collect Information about your use of our Website so that AutoEnterprise or the third party can provide you with advertising about products and services tailored to your interests. That advertising may appear either on our website, or on other websites. If you would like to opt-out of behavioral advertising based on your use of this website, you can do so by visiting the Network Advertising Initiative and/or the Digital Advertising Alliance.
Enhancement of Information.
We may combine the Information we collect and generate from you with data and information we obtain from other sources to augment, enhance, and improve the Information we collect or generate from you. If the combined Information remains Personally Identifiable Information (i.e., associated with or linkable to your name) after being combined, then we will continue to treat that Information as Personally Identifiable Information under this Policy. If the combined Information is rendered Non-Personally Identifiable Information (i.e., unable to be associated with or linked to your name) after being combined, then we may treat that information as Non-Personally Identifiable Information under this Policy.
Links to Other Sites or Applications.
How Can You Review Or Remove Information AutoEnterprise Collects?
You may contact AutoEnterprise at [email protected], or at the address and phone number listed below, if you no longer wish to be contacted by AutoEnterprise or receive promotional or marketing materials. Additionally, you may opt-out of receiving AutoEnterprise‘s promotional or marketing materials by following the instructions included in each promotional or marketing communication.
If your personally-identifiable Information changes, you may correct, update, delete or deactivate your Information by making the change on AutoEnterprise’s member information page, by emailing a customer service representative at [email protected], or at the address and phone number listed below. AutoEnterprise will respond to your request within 10 business days.
How Does AutoEnterprise Protect And Secure Customer Information?
AutoEnterprise has established reasonable and appropriate physical, electronic, and managerial security procedures to protect the Information we collect and store from you. Our servers are located in a secured area with cameras. We use firewalls to safeguard and protect access to our servers by unauthorized means. We follow generally accepted industry standards to protect the email addresses submitted to us, both during transmission and after receipt. We use secure servers using Secure Socket Layering (SSL) encryption when we ask you to provide us with sensitive personal Information, such as your credit card number or other financial information. Note though that secure transmission may not be used for the product pages of the Websites, general Website information, or any Information transmitted through an Application.
Within the AE Charging Point application, your Personally Identifiable Information is secured using database encryption and the encrypted keystores.
Despite our efforts to use reasonable and appropriate security, no security system is 100% secure and we cannot guarantee that your Information will be secure in all situations or that your Information will not be subject to loss, misuse, unauthorized disclosure, alteration, or destruction.
Your California Privacy Rights.
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the address listed below. Please allow 30 days for a response.
How We May Communicate With You.
Our Contact Information.
If you have any questions or concerns please email AutoEnterprise at [email protected] You may also contact AutoEnterprise’s customer service department by telephone at +38 (097) 535 77 77.